Frequently Asked Questions
General Questions
What is The Silver Storybook Agency?
The Silver Storybook Agency specializes in capturing life stories of seniors and turning them into beautifully crafted hardcover biographies. Our goal is to preserve memories and connect families through storytelling.
Who is this service for?
This service is perfect for anyone who wants to share their life experiences, wisdom, and stories with their loved ones. Families looking to preserve their heritage will also find immense value in our service.
How does the process work?
1. We schedule an interview at a convenient time.
2. Our professional team records and transcribes the story.
3. The biography is carefully edited and designed.
4. A high-quality hardcover book is printed and delivered.
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Gift Cards
Can I purchase a gift card for someone else?
Absolutely! Our gift cards make a meaningful present for parents, grandparents, or family friends.
How do recipients redeem a gift card?
Recipients simply contact us to schedule their interview and begin the process.
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Booking & Availability
How long does the process take?
The timeline depends on the package and options chosen, but most biographies are completed within 6–8 weeks. Unless agreed otherwise with the client.
Is there a deadline to complete the biography once started?
No rush! We work at the client’s pace to ensure they feel comfortable and prepared.
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Customisation & Content
Can I include photos in the book?
Yes! We encourage adding photos to make the biography even more special.
What if my loved one needs help remembering details?
Our guided interviews are designed to be engaging and supportive. We ask the right questions to spark memories and encourage storytelling.
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Payment & Policies
What are the payment options?
We accept major credit cards, PayPal, and offer gift cards.
Is there a refund policy?
Due to the custom nature of our service, refunds are not available once the process has begun. However, we ensure complete satisfaction with a revision before finalising the book.
